Whole sale non-geo Services
details
Blue indentifies the need for its partners to provide a range of telephone numbers to improve contact with customers. These numbers are on the 08xx range and are priced according to their application. |
To further enchance these numbers we have a range of advanced
features and facilities which can be added
Online Call -
allows you to manage the number via the Internet, changing routing in
Livetime
Blue Repay -
allows you to record calls on the network as they happen and replay
them again via the Internet
Call Queue -
stacks calls when you are busy
Auto-Attendant
- gives callers alternative routing - 1 for sales, 2 for service etc
Branch & Store
locator - connects callers to their local store
automaticlly depending on their local area code
details
Blue has a range
of specialised in inbound
call handling solutions. Using a range of key partners, Blue can
deliver
complex and flexible call handling solutions which give your users
complete
control and visibility of their call traffic. Using Non
Geographic
numbers Blue deliver calls across a resilient network which has
multiple points
of redundancy.
As a retail customer you
can benefit from
- Call queuing
- Home working & Call
Centre Hunt Group plans
- Data capture
- Call Recording Blue Replay™
- Ratio Plans
- Disaster Recovery
- Call Divert
- Time of Day Routing
- & Follow me
- Voice to Email
- Auto attendant
- Call queuing
- Call Centre Hunt Group plans
- Fully configurable IVR
Advanced routing
Blue numbers are translated in the telephone network, so that the calls are delivered onto your chosen lines. Routing plans can be changed online - or alternatively you may call us to have it done.
There is a wide choice of additional routing plans that can be set on your numbers. These include some specialist plans and some generic ones shown below. There is also the option to have all calls recorded using the Blue Replay™ service
Area plan
Area plan provides routing based on the location of the caller. The country can be divided up into regions based on dialling codes and for each of these areas you can set a corresponding destination number. Any unrecognised areas will default to a fallback destination.
There are currentley the following pre-set standard plans available:| 4 Area Plan 10 Area Plan |
England,
Ireland, Scotland and Wales London, Western Home Counties, Southern Home Counties, Northern Home Counties, Midlands, Wales, North West, North East, Scortland, Northern island |
| 96 Area Plan | County Area Plan plus main towns and cities IE Inner / Outer London, Birmingham, Preston Etc |
| Terrestrial TV Plan | Independant TV reigons, eg Granada, Grampian, LWT etc |
For example, you may have a number of regional offices within the UK, if a caller dials your marketing number then we will route teh call based on the caller CLI to the nearest office to the caller. If the call orginates from a mobile number then the service could be set to divert to the head office or centrally located office.
