Non Geo Graphic Services
time diverted service
The timed divert service provides a mechanism for callers to
be diverted to different routing numbers dependent upon two factors;
time of the day and day of the week. The subscriber can set up a
maximum of fifteen timed dvierts per marketing number.
For
example, a company has two offices, one manned 9 to 5 Monday to Friday
and the other manned 24 hours a day 7 days a week. The company has one
0800 marketing number, the number could be set up so calls would ring
to the firt office during office hours Monday to Friday, and at all
other times to the second office.
DATED DIVERT SERVICE
The dated divert service can provide for the routing of calls based on specific calendar dates.There are three options available for this service:
| Bank Holidays | If this service is enabled then the routing on bank holidays would be the same as the weekend routing plan. For this reason the customer must set up a weekend profile for this service to be enabled |
| Special Days | You can set up to five ''special' dates where a call can be routed to a special number . On all other dates the call would be routed as normal. This special date service can be combined with the Bank Holiday service as detailed abovel. |
| Date ranges | This service allows for translation based on two dates, with a number of before, during nd after the date range. |
call distribution
This service provides for a distribution of calls to multiple landline destinations according to a specified distribution plan. The distribution plan can have up to a maximum of 10 destinations per marketing number and you can set a percentage of calls to be routed to each location.When call volumes are too much for a dedicated call centre, call centre administrators have the ability to alter configuration of the call percentages via the web based Call Care system.
For example, a company has three call centres and one of those call centres is larger than the other two. 50% of the calls can be set to go to the larger call centre and 25% each to the other two call centres.
divert on busy / no reply
This service provides for a diversion to a secondary number if the delivery to the first call fails. Call failure could occur either becuase the line was busy (engaged, or out of service) or alternativley if there was no answer (after 5 rings)If, on routing to the second number, there is anotehr call failure then the caller will receive number unobtainable (NU-tone)
We can see all the call scenarios below:
| First Diversion | Second Diversion | Caller Hears |
| Answers call | Ring Answer | |
| No Answer | Answers | Ring Answer |
| No Answer | No Answer | Ring NU Tone |
| No Answer | Busy | RIng NU Tone |
| Busy | No Answer | Ring NU Tone |
| Busy | Answers | Ring Answer |
| Busy | Busy | Ring NU Tone |
